Privacy Policy

Last updated: June 11, 2024

This Privacy Policy outlines how [joycetc Website] (referred to as "We," "Us," or "Our") collects, uses, and discloses your personal information when you use our Service in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). It also details your rights under these regulations and our commitment to safeguarding your information.

By using the Service, you agree to the collection and use of your personal data as outlined in this Privacy Policy. We process your personal data to provide and improve our Service, as well as to comply with legal obligations.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings defined in this section. These definitions apply whether the terms are used in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account refers to a unique profile created for you to access certain parts of our Service.
• Affiliate refers to an entity that controls, is controlled by, or is under common control with another party.
• The Company refers to [joycetc Website], the owner and operator of this Service.
• Cookies are small data files stored on your device by websites to retain information about your browsing activity.
• Device means any electronic equipment, such as a computer, smartphone, or tablet, that you use to access the Service.
• Personal Data is any information that can identify you, either directly or indirectly.
• Service refers to the Website and any related services provided through it.
• Service Provider means any third party that processes data on behalf of the Company to assist in providing or improving the Service.
• Usage Data refers to information automatically collected when you use the Service, such as IP addresses and browser details.
• The Website refers to the online platform operated under the joycetc associated with this Policy.
• You refers to the individual using the Service or the legal entity on whose behalf the Service is being used.

Your Rights Under PIPEDA

If you are located in Canada, you have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure – You have the right to request that we erase your personal data under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data in certain circumstances, including for direct marketing purposes.
• The right to data portability – You have the right to request that we transfer your data to another organization or directly to you under certain conditions.
• The right to withdraw consent – If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We may require additional information to verify your identity before fulfilling your request. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have violated your privacy rights.

Collection and Use of Your Personal Data

Types of Data Collected

Personal Data

We may ask you to provide certain personal information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First and last name
• Phone number
• Address, city, postal code
• Usage Data

Usage Data

We automatically collect Usage Data when you use our Service. This may include information such as your device’s IP address, browser type, version, the pages of our Service you visit, the time and date of your visit, and other diagnostic data.

If you access the Service via a mobile device, we may collect additional data such as your mobile device type, unique device ID, IP address, mobile operating system, and other diagnostic information.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity on our Service. You can instruct your browser to refuse cookies or notify you when cookies are being sent. However, please be aware that if you do not accept cookies, some parts of our Service may not function as intended. More information about cookies can be found in our Cookie Policy.

Use of Your Personal Data

The Company may use your personal data for the following purposes:

• To provide and maintain our Service: including to monitor the usage and performance of the Service.
• To manage your account: to provide access to specific features of the Service, including personalized settings and content.
• To fulfill contractual obligations: for the development, compliance, and execution of any contracts you enter into with Us through the Service.
• To contact you: including sending updates or marketing communications where you have opted-in to receive them.
• To provide customer support: to respond to your requests, complaints, and issues.
• To comply with legal obligations: to comply with legal and regulatory requirements, such as data retention laws or requests from law enforcement.
• To protect our rights: to prevent fraud, address security breaches, and enforce our terms of service.

Transfer of Your Personal Data

Your personal data may be transferred to and processed in countries outside of Canada, including the United States. Where we transfer data internationally, we will ensure appropriate safeguards are in place to protect your personal data, such as standard contractual clauses approved by the relevant authorities.

Retention of Your Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Security of Your Personal Data

The security of your personal data is important to us. We implement technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page and by sending an email notification if required. We encourage you to review this Policy periodically for the latest information on how we handle your personal data.

Contact Us

If you have any questions about this Privacy Policy or your rights under Canadian law, please contact us:

• Email: [email protected]